Orders can be placed through our official online shop.
If you don't know how to use the service or have any questions, please contact us by email or phone.

[Telephone reception hours] Weekdays 10:00-17:00

You can also contact us directly through our LINE account.
Just send us a text and someone will get back to you.

LINE account: @ensc

When your order is completed, we will send an order confirmation email to the email address you registered.
You can also check your order details from your My Page.

My page is here

Please check the following possibilities:

1. It may have gone into your spam folder, so please check there.
2. There may be an error in the email address you registered.
   If you cannot find the email in your spam folder, please contact customer support.

We provide gift wrapping services.
For an additional fee, we will wrap any products that are available for gift wrapping and deliver them to your specified address.

The only items included in the package are the invoice and the shop card.
Please rest assured that no amounts are listed in any case.

Once the item has been shipped, we will send you a shipment completion email.
The email will contain a tracking number so you can check the delivery status.

[Note]

• It may take some time for the tracking number to appear.
• Please note that deliveries may be delayed due to factors such as peak seasons or bad weather.

Unfortunately, we cannot accept changes after an order has been placed.
Please check the details carefully before confirming your order.

Once the arrival date has been decided, we will send you a "Back in Stock (restock) Notification" email. To receive the restock notification, please sign up for our email newsletter.

Changes cannot be made after shipment has been completed.
Please check the tracking number provided in the shipping confirmation email and contact the shipping company directly.

If you are not at home, the shipping company will leave a missed delivery notice.
Please contact the contact information listed on the delivery slip and arrange for redelivery.

Sorry, we cannot accept requests to specify a delivery company.

The fee is 700 yen nationwide.

Shipping is free for purchases over 4,000 yen.

We accept credit cards and bank transfers.

Unfortunately, we cannot change the payment method after an order has been placed.

We apologize, but in the case of bank transfer, we will only ship the item after we have confirmed that the transfer has been completed.

We will accept returns within 2 weeks of receiving the product, provided that the product is unused.

If the return is due to customer's convenience, the shipping fee for the return will be borne by the customer. Thank you for your understanding.

Unfortunately, we only accept returns for unused items.

No. Our hand cream bars are made from 100% natural ingredients, with no preservatives or artificial additives, so you can use them with confidence.

Made in Scotland, UK using traditional methods and only the finest natural ingredients.

Please use within one year of purchase. As it is made from natural ingredients, we recommend using it as soon as possible.

No problem!

• After melting, the ingredients may recrystallize when solidifying, which can result in a grainy texture.
• This does not affect the quality or safety of the product, so please continue to use it with confidence.

Yes. The baby series can be used from newborns. Please be sure to do a patch test before use to check for any reaction. If you notice any redness or rash, discontinue use immediately and consult a doctor. For scented series, your baby may not eat baby food if you give it to them immediately after using it around the face, so please apply it after checking the situation. There is almost no scent left when used by the parent, so there is no problem.

It does not contain any chemical ingredients or harmful additives and is not harmful to the body, but if you accidentally put it in your mouth, make your child spit it out immediately. If you notice any abnormalities, consult a doctor immediately. It is not a food product, so please be careful not to swallow it.

There is no problem. Generally, it is said not to give honey to babies under 1 year old, but this is because honey may contain "botulism bacteria".

On the other hand, beeswax is a component extracted from beehives and is completely different from honey.
In addition, beeswax is heated at high temperatures during processing, so there is no risk of botulism. In Japan, products such as tableware and crayons that use beeswax are sold, and you can use them with the same peace of mind.

Yes, there is no problem. In fact, we especially recommend it to those who are concerned about rough hands.

Although all ingredients are naturally derived, we cannot guarantee that they are safe. Please test a small amount on your skin first to ensure no abnormalities occur before using.

No problem, you can apply it multiple times!

• As a guideline, using it 2 to 3 times a day is sufficient, but feel free to use it whenever you feel dryness.